General conditions

The company P.W. DORMA is located in Poland.

P.W. DORMA Mariusz Małecki
ul. Rynek 17
67-124 Nowe Miasteczko


Phone (Poland): +48 603928551

Payment and Shipping


All payments are handled via third-parties over Secure Socket Layers (SSL), which means that e.g your credit card information gets encrypted and is handled safely. We never store your credit card number. We accept card payments by Visa, Eurocard, MasterCard, American Express, Stripe and PayU.


Shipping costs will be added to your order. For shipping charges, please view our checkout page. We only proceed with orders to countries inside the EU but not places that are difficult to access in Europe.


Because we do not have a special license for carton packing for the german market you should ship products by yourself as a private person.

You could buy our products and we provide support in order to ship goods from us. You can use a DPD shipping company that could deliver goods from us.

14 days returns and returns fees

During 14 days following the delivery of your order, you may request the refund of items,  without giving a reason, which should be returned to us in good condition. Please return the goods preferably in their original packaging in an undamaged condition.

You are responsible for the shipping of returned items back to store and items lost in transportation will not be compensated for.

Shipping charges on returned merchandise are at the customer’s expense. Refunds for returned merchandise will be made within 14 days of the return of the product based on your original method of payment.

According to European laws, the online shop gives the customer a refund within 14 days of receipt of their cancellation. Delaying the refund is allowed if the retailer hasn’t received the product or evidence of the return. The refund must include any shipping fees the customer paid when he made the purchase, except for when the customers specifically requested non-standard delivery, such as express delivery or international delivery. Standard delivery is understood as the cheapest shipment in Poland. In addition to the equivalent of the price of the goods, the seller will reimburse the consumer for the costs of delivery of the ordered goods – up to the amount corresponding to the cheapest shipping option available in the offer. If the customer chooses a more expensive means of transport, the difference between the value of the chosen delivery and the cheapest means of transport will not be refunded. Legal basis: Articles 33 and 34(2) and (4) of the Act on Consumer Rights (Poland).

Please note that additional duties and/or taxes will not be refunded.

Please note that the refund of the shipping costs will be the lowest standard shipping cost in Poland (you can check at the checkout page).

Faulty items will be exchanged to the same type of product in the same size, subject to availability.

Please follow these instructions for returns:

You receive a shipping instruction for your return by sending an email to or postal mail. Please include your order number in the e-mail.
Please pack the product(s) safely, preferably in the original packaging.
When we have received your package, we will refund you within 14 days. No additional taxes or duties will be refunded.

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